Damaged Goods Policy

If you have a problem with your Trampoline order, you will need to contact us as soon as is reasonably possible via email. All issues are dealt with on a case by case basis and we try to resolve all cases directly with customers.

Once a full refund has been approved by us and you have been given a Refund Authorisation, you will be required to return the item at your expense before the trampoline refund can be processed.

Trampolines and Trampoline Accessories sent back without Refund Authorisation, will either be returned to you at your cost or be refunded less a 50% penalty fee due to return freight costs, handling and storage costs.

We assess trampoline damage on a case by case basis. You must email us as soon as is reasonably practicable that your trampoline has been damage has occurred to your product while in transport. In your email let us know what the problem is. (Photos, and/or written details of the damage). Like replacements are matters of stock availability of the selected product. In the event we are unable to replace your product, we will provide either partial compensation (should you decide to keep the product) or a full refund (should you decide to send the item back to us).

Customer returns are accepted at our warehouse where the situation has been approved through Customer Service and a convenient time arranged for the product to be returned.